Australian Warranty Network Pty Ltd (AWN) operating as AWN Insurance (ABN 78 075 483 206) and holding an Australian Financial Services (AFS) Licence No. 246469, is Australia’s premier provider of Motor Vehicle Breakdown protection products.

As a designated agent for several leading insurance providers, AWN Insurance offers a comprehensive range of products, ensuring enhanced financial protection for our agents and their clients.

To request replacement product documents, please submit your request in writing to:

AWN Insurance
P.O Box 4301
Loganholme, QLD 4129

Alternatively, you may email your request to processing@awninsurance.com.au.

Mechanical breakdowns are unpredictable, regardless of your vehicle's age or mileage. Modern motor vehicles comprise thousands of moving parts integrated with advanced computer technology. An AWN Insurance Mechanical Breakdown product can shield you from costly and unexpected mechanical repairs.

Given the complexity of today’s vehicles, even a single mid-size repair can exceed the cost of an AWN Insurance Mechanical Breakdown product.

AWN Insurance offers a diverse range of warranty products tailored to meet your coverage needs and budget. Before purchasing a Mechanical Breakdown product from one of our agents, please review the Product Disclosure Statement (PDS) and Target Market determination (TMD). The PDS and TMD contains all necessary information to help you determine if the Mechanical Breakdown product is suitable for you.

No, AWN Insurance does not sell Mechanical Breakdown products directly to the public. These products are exclusively available through our network of 3,000 selected and authorised agents, including motor dealerships, motorbike dealerships, caravan dealerships, motorhome dealerships, and finance brokers across Australia.

AWN Insurance offers a comprehensive range of Mechanical Breakdown products tailored to meet your coverage needs and budget. Pricing is determined by several factors, including the type of Mechanical Breakdown product selected, the vehicle type, age, and mileage, the vehicle's service history, its typical driving conditions, and any modifications made.

Before purchasing a Mechanical Breakdown product, please ensure you read and understand the Product Disclosure Statement (PDS) and the Target market Determination (TMD). The PDS and the TMD contains all the necessary information to help you make an informed decision about the suitability of the Mechanical Breakdown product for your needs.

AWN Insurance covers a wide range of vehicle with some limited exclusions. We provide high-quality Mechanical Breakdown products tailored to meet your coverage requirements and budget, allowing you to select the level of protection that best safeguards you against costly mechanical repairs. For detailed information on the Mechanical Breakdown products offered by AWN Insurance, please visit the "Products" section of our website.

Before purchasing a Mechanical Breakdown product, please ensure you read and understand the Product Disclosure Statement (PDS) and Target Market Determination (TMD). These documents contain all the information you need to make an informed decision about the suitability of the Mechanical Breakdown product for your needs.

Please have the motor dealer contact our office. If they meet our compliance and training requirements, we can work with them to offer our range of Mechanical Breakdown products to you.

Before purchasing a Mechanical Breakdown product, please ensure you read and understand the Product Disclosure Statement (PDS) and Target Market Determination (TMD). These documents provide all the information needed to make an informed decision about the suitability of the Mechanical Breakdown product for your needs.

AWN Insurance collaborates with numerous financing and monthly payment providers to offer our customers flexible purchasing options for our products. These partnerships ensure that you have the choice to select a payment plan that best suits your financial situation and preferences.

We encourage you to explore the various financing and payment options available through our partners.

We are focused on getting you back up and running sooner by providing you with a quick, seamless and stress free claims experience.

For more information go to Claims Process.

To ensure the best possible service our approve repairer network is continually being updated; we review each repairer on a regular basis for quality of workmanship, pricing and customer satisfaction. As such an approved repairer today may not be an approved repairer in six months’ time.

If you experience a possible claimable problem with your vehicle please contact us prior to authorising any work, as we will take all factors into consideration and direct you in to the appropriate specialist closest to you. i.e. mechanical, electrical, air-conditioning, steering etc.

For more information go to Claims Process.

No, AWN Insurance pays the Approved Repairer direct.

For more information go to Claims Process.

AWN Insurance Mechanical Breakdown products have generous claim limits allowing for multiple claims within the covered period. Please refer to your Mechanical Breakdown product/document for full coverage, terms, conditions, limitations and exclusions of your specific Mechanical Breakdown product.

For more information go to Claims Process.

AWN Insurance strives to exceed every customer’s expectations by providing you the flexibility to have your vehicle servicing carried out at a licenced workshop of your choice e.g. your local service centre or franchise dealership. It is only when you have a potential claim that we will direct you to an AWN Insurance approved repairer. Please refer to your Mechanical Breakdown product terms and conditions to confirm your servicing obligations.

If the unfortunate happens (i.e. A breakdown), our aim is to get you back on the road ASAP. In order to do so, your service history must be up to date. By not sending in your service receipts/coupons this may delay, reduce, or invalidate your ability to claim.

To maintain your AWN Insurance Mechanical Breakdown product and to ensure a quick claims approval, regular servicing needs to be carried out. AWN Insurance strives to exceed every customer’s expectations by providing you the flexibility to have your service carried out at a licenced workshop of your choice. Please refer to your Mechanical Breakdown product terms and conditions to confirm your servicing obligations.

You can print additional service coupons from this website.

For more information go to Product Search. Once you have found your Mechanical Breakdown product you will be able to print out more coupons.

In most cases yes you can transfer the benefits of your Mechanical Breakdown product to the new owner of your vehicle provided your Mechanical Breakdown product is still valid.

For more information on how to transfer a Mechanical Breakdown product go to Product Transfer.

We are required by law to provide certain guarantees in providing Our Mechanical Breakdown product. If We fail to comply with Our obligations, You may be entitled to a remedy including cancellation of this Mechanical Breakdown product and/or a refund. Cancellation requests must be made in writing at the address of P.O. Box 4301, LOGANHOLME, QLD, 4129.

If the premium is financed, any refund will be made to the financier or as the financier directs Us to pay.

We may cancel the Mechanical Breakdown product if:

• You fail to comply with your obligations;
• You, or a person acting on your behalf, or otherwise with your knowledge, provide false or misleading information in relation to the cover or a claim;
• If the Motor Vehicle’s odometer has been tampered with, is altered, inoperative or defective;
• If the Motor Vehicle has at any time been used for rallying, racing, and competitive driving or tested for any motor sports activities.

Asset Protection Insurance is designed to provide customers with protection if their asset is deemed a total loss by their comprehensive insurer. This coverage extends for 60 months, based on the policy running its full term and provides coverage to both financed and cash paid purchases of assets.

Following a valid claim, where the customers asset is declared a total loss by their comprehensive insurance provider, AWN Insurance will pay the difference, up to the sum insured shown on the customers Policy Schedule, between the total loss valuation of their asset and the purchase price of their asset or, if greater, the early settlement amount that the customer owes their finance company. AWN Insurance will pay up to the amount chosen by the customer and specified on the policy schedule.

Before purchasing a Asset Protection Insurance product, please ensure you read and understand the Product Disclosure Statement (PDS) and Target Market Determination (TMD). These documents contain all the information you need to make an informed decision about the suitability of the Asset Protection Insurance product for your needs.

No, AWN Insurance does not sell Asset Protection Insurance products directly to the public. These products are exclusively available through our network of 3,000 selected and authorised agents, including motor dealerships, motorbike dealerships, caravan dealerships, motorhome dealerships, and finance brokers across Australia.

Yes, traditional Asset Protection Insurance may not cover the cost of the deductibles or the excess as it is commonly known, but all AWN Insurance Asset Protection products come with an API PLUS Benefit that will cover these amounts up to the level of cover selected by the customer.

API PLUS Benefit is also provided to assist the customer to pay the following, up to the maximum limit specified for the cover option the customer select:

• The relevant excess paid by them under their comprehensive vehicle insurance relating to the event causing the total loss payment; and
• Up to 10 days car hire up to a maximum of $100 per day, whilst they are without a vehicle following the total loss, but only if the car hire has been arranged or approved by AWN Insurance’s API first,
• Dealer delivery charges, compulsory third-party insurance, 12 months registration and stamp duty payable on Your replacement vehicle; and
• 12 months comprehensive vehicle insurance premium on their replacement vehicle.

You may cancel this policy for any reason within 30 days from the Application Date by notifying us in writing, calling us at (07) 3802 5577 or emailing Us at claims@awninsurance.com.au. This period is known as the “Cooling Off Period”. To request cancellation during the Cooling Off Period, you must return the Schedule along with a letter requesting the cancellation. If the policy has been issued to multiple parties, each party must authorise and sign the cancellation request. Provided no claim has been paid, no claim is intended, and no valid claim has been made, we will refund the premium paid, less any non-recoverable taxes, charges, or duties. Cancellation rights may still apply after the Cooling Off Period ends.

1. Who to contact
To make a claim please contact AWN Insurance whose contact details are provided below.


AWN Insurance
P.O. Box 4301, Loganholme, QLD 4129

Web: lodge online 24/7 at Make a Claim Page

Phone: (07) 3802 5577

Email: claims@theclaimshub.com.au

Office Hours: Monday to Friday 8:15 am to 5:15 pm (AEST).

2. Things You Must Do

You must comply with the following conditions. If You fail to do so, We may not pay Your claim or any payment could be reduced.

Before You accept any offer or valuation from an Asset insurer, You must notify the AWN Insurance Claims Team on (07) 3802 5577. Failure to do this may result in Your claim being settled based on the Glass’s Guide Retail Transacted Value and not the Total Loss Valuation applied by Your Asset insurer. If Your Asset is not shown in Glass’s Guide, We will use the average retail value of three similar Assets by reference to Glass’s Guide, other trade publications or the internet.

• All claims must be reported to the claims team as soon as possible and within 60 days of the Total Loss offer. You must complete a claim form (in full) and provide at Your own expense, any information and assistance which the claims team may require in establishing the amount of any payment under Your insurance.
• You will need to provide supporting documents which may include:
• proof of the amount of payment of Your Total Loss claim;
• a copy of Your Comprehensive Asset Insurance Policy Schedule;
• details of Your Finance Agreement/Early Settlement Amount (if applicable);
• other relevant documents as requested by Us.
• If You do not report Your claim as soon as possible and within 60 days of the Total Loss offer and this affects the ability of the claims team to fully assess Your claim and/or keep Our losses to a minimum, Your claim may not be paid or may not be paid in full.

For information on our Roadside Assistance go to Roadside Assistance (Under Products section).

Yes, Australia wide coverage 24 hours a day, 7 days a week.

AWN Insurance Roadside Assistance customers call 1800-651-111 to receive emergency assistance 24 hours / 7 days a week.

The registration of a new Roadside Assistance membership is only available 30 days after the Roadside Assistance purchase date.